Software Archives - Financial Equipment for Retail & Financial Institutions

NCR End-of-Life: What to Expect

May 2, 2023 by Edge One

Countless emails are going around the industry, with many professionals at financial institutions voicing concerns about rumored changes to NCR’s equipment fleet. Bank and credit union leaders are worried about NCR hardware and software end-of-life dates and what they mean for business. This article will cover what “end-of-life” means, which NCR products are affected, and why this news isn’t as threatening as it may seem. Read on for a complete run-down on what is happening, what isn’t happening, and what to do if your branch needs assistance preparing for the future!

What Does “End-of-Life” Mean?

When NCR says that a hardware or software product is approaching end-of-life, what they mean is that they will no longer provide updates and support for those products. End-of-life DOES NOT mean that your equipment is obsolete, dysfunctional, out-of-order, or needing immediate replacement. The term end-of-life is intended to create a sense of urgency and reveal that NCR’s plans for a product are nearing completion, BUT it doesn’t mean banks and credit unions have to spend thousands of dollars on new equipment right away. Branches will continue using the same machines in many cases, and if changes are required eventually, gradually updating will be the best way forward for most financial institutions. End-of-life is a semi-technical phrase, but in practical terms, 2023 and 2024 are probably not the end-all for your equipment as long as its condition is fine.

Why Do Manufacturers Stop Supporting ATMs?

Sometimes hardware and software manufacturers want to emphasize and direct their resources toward new products. As time passes, new methods of production, new ways of doing business, and new possibilities necessitate hardware and software changes. Programmers and designers discover ways to use or improve technology almost daily, so software and hardware evolve constantly. There are always new technological advances that present opportunities to upgrade and modernize. Growth, change, and the evolution of technology are inevitable, and you have probably experienced this kind of change before!

Technological Evolution is a Good Thing!

If you have any experience with electronic devices, you know that tech changes rapidly, and the rate at which technology evolves has accelerated over the past decade. Manufacturers focus on releasing new equipment at a regular pace. There is a new phone model every six months or so, and the smart devices we use on all sorts of electronics, from TV sets to refrigerators, seem to get smarter every year. An ATM is a computer at its core, and ATM technology is evolving in a slower but similar fashion to the other computer devices you probably use daily. You have likely noticed technological evolution and the release of new machines while maintaining the still-sufficient devices you already own. The same could be true for your ATMs.

NCR is Ending Support for Select Hardware and Software

NCR will indeed sunset (end support) for the NCR APTRA Edge 10 ATM software after December 31, 2023, and focus its attention on new software, Activate Enterprise. NCR will also sunset the 30-Series ATMs after December 31, 2024. The company will likely not provide compliance updates or other support, but the machines and software will still be usable for some time after these dates have passed. We can help you prepare to keep your machines up.

Here is What to Do About NCR End-of-Life

It’s important to note that the upcoming end-of-life dates are not a cause for alarm if your current machines are running and in good condition. These dates will not require every financial institution to buy new equipment immediately. In most cases, banks and credit unions can continue to use NCR 30-Series ATMs for the immediate future with help from an experienced support team. Choose Edge One to maximize your use of 30-Series ATMs after these end-of-life dates, and you may save time and money on upgrades that aren’t yet necessary.

Think of an electronic device you used for years after new models arrived. You might have taken the device to an independent manufacturer for service once the manufacturer’s warranty ended. Edge One can provide the reliable support your financial institution needs to make the most of your existing ATMs.

Why Turn to Edge One for ATM Support After NCR Moves on to New Devices?

The Edge One team has led banks and credit unions through various end-of-support scenarios, including the NCR 80-Series, M Class, 5600, and others. Our experience guides us in ensuring great experiences for our clients and their customers as technology changes. We can access new and remanufactured NCR parts and parts from other manufacturers. Most wear parts for the 30-Series are still in production, so these items are not difficult to source.

With access to the necessary parts and service from a team with plenty of experience servicing models beyond manufacturer support times, your financial institution might use your current ATMs for years after these official end-of-life dates!

We also offer complete ATM service and ATM management. We can help if your branch needs professionals to handle transaction processing, cash replenishment, cash management, or other tasks related to running an ATM. Lean on us to support your NCR 30-Series ATMs.

So, Don’t Sweat Over the NCR End-of-Life News

While NCR is ending support for certain hardware and software products, how some have delivered this news may be more alarming than necessary. Let’s discuss your current ATM equipment status and customize a plan to ensure your machines will continue to meet your financial institution’s needs. Call 800-423-EDGE (3343) directly, or request a meeting to speak with an Edge One representative about the NCR end-of-life dates and how your branch will handle them.

Reach Out to Us for Assistance

Do you already have service from Edge One? Please reach out to your representative with any concerns about your current equipment. We are working with clients proactively to position them for the future but feel free to connect with us if we have not yet given you guidance specific to your branch or institution. We look forward to speaking with you!

Not a current Edge One customer? Fill out our contact form and a member of the Edge One team will reach out to you shortly, or call us directly at your convenience: 800-423-EDGE (3343).

ATM & ITM Hook and Chain Attacks are Not Going Away

August 16, 2022August 12, 2022 by Edge One

Hook with Cash - Hook and Chain Attacks Cost You Money

A year ago, we featured a post that spoke to an increase in ATM hook and chain attacks. We wish we could tell you it is all behind us. However, these physical attacks on ATMs and ITMs have not stopped. We continue to see banks and credit unions suffer costly thefts and damages. Sometimes the thieves are successful at gaining access to the cash, sometimes they are not. But either way, damage is done. It is important that we continue to spread awareness of these hook and chain attacks and provide ways that financial institutions can remain diligent and protect their assets.

What happens during a hook and chain attack?

For an ATM hook and chain attack, criminals target freestanding outside lane drive-up units. This allows vehicles to pull close and hook through the depository and dispenser slots. The thieves attach a large hook through, attached with a heavy chain to the back of their vehicle. Once connected, they accelerate. The goal of these attacks is for the force of the acceleration to open the ATM and safe door. Regardless of whether the thieves gain access to the safe, the attempt rips the ATM from the island. This results in damages to the ATM or ITM beyond repair.
These attacks usually occur late at night or early morning hours. With the thieves ultimately abandoning the vehicle used in the attack, as it is either stolen or rented, and take off in another vehicle standing by. These hook and chain attacks take professional thieves less than 2 minutes to pull all the cassettes from an ATM.

Hook on Chain - ATM security to protect against hook and chain attacks

What can I do to protect my ATM or ITM?

Thieves continue to show determination to find ways to gain access to ATM cash stores. Fortunately, there are a couple of preventative measures that you can take to help deter would-be thieves from attempting an attack on your ATM or ITM. We will discuss a couple of Edge One’s product offerings that will provide your financial institution with an added layer of security.

NCR Safe Slot Reinforcement Kits

Designed as a countermeasure to hook and chain attacks, these kits remove all available space around the depository and dispenser slots, while reinforcing the surrounding area. Each ATM requires two kits to ensure total protection.

Security Gate from TPI - Protect Your ATM

ATM Security Gate

There are a variety of security gates available designed to help protect your ATMs from theft. Depending on the manufacturer, the security gate can attach to the concrete island or a slimline enclosure, similar to a kiosk. These gates use strong materials that come in a variety of colors to coordinate with your institution’s existing structure.

Contact us today to secure your ATM or ITM

Don’t leave your ATMs or ITMs vulnerable to a costly physical attack. The expert team at Edge One can provide you a no-obligation risk assessment and help you establish a plan of action to ensure your machines are safe. For more information about these, as well as other security offerings, Contact the team at Edge One at 800-423-3343(EDGE).

ATM Jackpotting – What You Need to Know

July 28, 2022July 25, 2022 by Edge One

ATM jackpotting isn’t new. Back in 2010, a security researcher named Barnaby Jack took to the stage at a Black Hat security conference to demonstrate this ATM exploitation, making two ATMs dispense fake paper currency. It would be 8 years later when the first ATM jackpotting attack would occur in the United States. Now, this form of ATM attack is on the rise. So, what exactly is jackpotting and what can you do to protect your ATM investment?

What is ATM Jackpotting?

With ATM Jackpotting, thieves typically target stand-alone or retail ATMs in locations that help them avoid a bank’s security. They will often dress as a service technician and access the ATM using force or keys that are purchased easily on the internet. Once they have gained access, the criminal can connect to the ATM and install malware that enables theft of the cash reserves. They will often have an accomplice that will visit the ATM once they have left to collect the cash.

Laptop Keyboard with Hacked Key - Protect your ATM from jackpotting with Edge One

How do I protect my ATM from jackpotting?

While cyber criminals continue to look for vulnerabilities, there are several things that an ATM owner can do to help mitigate their risk. These low-cost, simple practices can help avoid being left vulnerable to cyber jackpotting attacks.

ATM Placement

These thieves are on the lookout for ATMs that allow them to get in and gain access without detection. Unfortunately, many retail establishments will leave their ATM in a dark area in the back of the store or restaurant. It is important to place your ATM in a well-lit area that is easily monitored by staff and security cameras. Be sure to place security cameras with angles that provide a clear view of both the back and the front of the machine.

Software Updates

ATM manufacturers release regular software updates and related modifications that ensure ATMs stay ahead of potential risks and emerging threats. Old, outdated ATM software leaves your machine open to a variety of issues, jackpotting included. It is important that you install software updates as soon as possible after release.

Know your technicians

Familiarize yourself with the company responsible for the maintenance, replenishment and updating of your ATMs. Get to know their vehicles, uniforms, and your assigned technicians. Do not be afraid to ask for identification. Your ATM management company should be forthcoming and communicative so that you can stay informed of any changes in schedule or assignments.

Contact Edge One to Protect Your ATM Assets

The Edge One team can provide you with a free risk assessment to determine any vulnerabilities that may be present. Our team of professionals will provide a plan of action to ensure your ATMs are up to date, safe, and secure. For more information, Contact the team at Edge One at 800-423-3343(EDGE).

Upcoming PCI / EPP Compliance Mandates

May 24, 2022 by Edge One

In 2019, PCI (Payment Card Industry) announced new revisions for PCI PIN security requirements. PCI’s function is to set standards that ensure secure handling of customer PINs and data. PCI planned for a phased implementation of updates to provide a more secure method of transferring encryption keys from an ATM’s host processor to the ATM. Circumstances, such as Covid-19, resulted in an update to the compliance deadline dates. The dates below reflect these changes.

PCI PIN Security Requirement Dates:

December 31, 2022: Replace ATMs or upgrade EPP for ATMs with PCI PTS v1 or older
(v1 EPPs are Less secure technology)
January 01, 2025: EPP hardware, firmware and software uses TR31 Phase 3 “Key Blocks”

Are your ATMs compliant?

In order to ensure the integrity of your ATMs, the current hardware and software needs an update. Failure to do so leaves your ATMs vulnerable. These vulnerabilities include risk of fraud, security attacks, data compromises and loss of revenue. As an ATM owner, the ATM networks consider you liable for any fraud or data breach involving your ATM. You could assess penalties or have any non-compliant ATMs shut down.

Additional Information:

PCI Bulletin

HYOSUNG ATM Security PCI Compliance Update

VISA PIN Security Bulletin

What actions should you take to ensure your ATMs are ready?

Prior to January 1, 2025, all ATMs will require, at a minimum, a software update. In addition, you may be required to replace your electronic PIN pad (EPP) or your ATM entirely. If you own or operate an ATM, do not leave this to chance. Contact the team at Edge One at 800-423-3343(EDGE). We will help audit your ATM fleet to ensure you are updated and compliant.

The Shift to Software Subscriptions

October 6, 2021September 27, 2021 by Edge One

Saas image - The Shift to Software Subscription

Consumer behavior is shifting, and many find the convenience of subscription appealing. From streaming television and music to meal preparation and household cleaning products, consumers now subscribe to almost everything. It is convenient. It is easy to just enter in your credit card and have a service delivered to you. Software is no exception. Over the last decade, we have seen software companies making the shift from traditional licensing to a subscription model. Experts are estimating that by 2023, 53% of all software revenue will come from subscriptions.

Why the shift?

It isn’t just the consumers driving this change. Companies are increasingly switching to a subscription-based revenue model. Subscriptions mean a consistent source of revenue that businesses can depend on. It isn’t just beneficial for businesses, however. Subscription based software also allows for affordability with a lower barrier to entry. Rather than a large sum paid out for a piece of software, you pay smaller amounts over time. Add in no-long term contracts, and it is easy to see the appeal of this software purchase option for the consumer.

Perpetual Licensing

Perpetual licensing is the more traditional model we are all familiar with. You pay a fee up-front for the right to use the software indefinitely. While this may sound like the more appealing option, there are limitations. Typically, the license may include some limited support and updates for a short time frame. Once that time is up, you no longer have access to those updates or support. Additionally, the software may be tied to a particular piece of hardware. If you upgrade that hardware, you are left having to re-purchase the same software. That can get expensive. Often a perpetual license comes at a large price tag. This barrier to entry can be cost prohibitive for small or start-up businesses.

Image of Software - ATM software from Edge One

Subscription Licensing

With software subscriptions, consumers pay a monthly or yearly fee for access to the software. Sometimes there is a per-user fee. While subscribed, users can use the software and have access to support and updates, indefinitely. The subscription is typically tied to a user, not a piece of hardware. Meaning, you can continue using the software, even if you upgrade your hardware or change your system entirely. The up-front subscription fee is typically much lower than a traditional license, making it more affordable to get started.

ATM Software Subscription

With the move to software subscription happening everywhere, it should come as no surprise to learn that most major ATM manufacturers are doing the same thing. To streamline software offerings, subscription offers a much more common industry practice. Edge One always strives to be on the cutting edge with our hardware and software offerings. We have already begun updating some of our software offerings to reflect these changes. As always, we work to provide our customers with top-notch value and service.

Edge One’s Software Subscription Value

Simplification: Simpler product structures mean you only pay for what you use. No need to re-purchase every few years.

Entitlement: License transferability is now permitted on subscriptions. Licenses are no longer tied to individual hardware. this means there is no need to buy new licenses when hardware is replaced.

Flexibility: Simpler fleet management. Add/remove hardware, software options, or products. Adjust your subscription based on your needs. This provides a flexibility that legacy perpetual licensing didn’t have.

Choose Edge One for Your ATM Software

Edge One has always brought to the table a comprehensive list of offerings to keep your fleet in top shape. We have the latest in software offerings and software maintenance to keep you up to date and running smoothly. Our Compliance Audit Program ensures you remain PCI compliant. And, if you want to focus less on your ATMs functionality and more on running your business, Edge One’s ATM Management Program delivers. To find out more, Contact Us at 800-423-3343(EDGE)