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EMV and Pin Pad Compliance: Mandatory ATM Updates

Lock through a debit card - ATM security from Edge One

Technology is ever-changing, bringing new advancements in ATMs, ITMs, payment systems, and fintech seemingly every time we turn around. Technological growth often makes our lives more convenient, but it also presents us with challenges in the form of nearly constant security threats. Vulnerabilities arise as technology changes, and so technology evolves again in response. We mitigate the risk and effectiveness of security threats by staying on top of technological updates and maintaining compliance with security-related mandates. EMV compliance and pin pad compliance are two of the most critical topics around ATM security today. Keep reading to learn about these issues, what the recent compliance mandates require, and what financial institutions should do next.

What is EMV?

EMV is a world-wide smart payment card standard that resulted in the chip currently used in modern credit, debit, and pre-pay cards. EMV stands for Europay Visa MasterCard, the organizations that established the standard. These three companies, and other EMV member organizations like American Express, developed the embedded chip technology to make financial transactions more secure. Costly fraud cases necessitated a new kind of card that would be more difficult to copy or falsify than traditional magnetic stripe cards. The chip has proven successful in reducing fraud.

Image of an EMV Chip - ATM Pin Pad Compliance from Edge One

How Do EMV Chip Cards Work?

Making a transaction using the EMV chip on a card is nearly as simple as using the magnetic stripe. Users insert the chip into a reader when completing a transaction, then enter their pin code to authorize, instead of only swiping. Both methods transmit data to process the transaction, but using the chip is safer, even if it slightly slows the transaction. When the cardholder uses the EMV chip, the chip generates a unique code identifying that transaction. This unique code makes it more difficult to steal data and create fraudulent cards. There is no such security code when paying with the magnetic stripe!!

Hand holding a card with an EMV chip

Why Chips Are More Secure than Magnetic Stripes

The chip in an EMV card is not easy to duplicate, and it features layers of encryption that make the creation of a workable fake unlikely. These encryption layers and advanced tokenization and authentication measures make the EMV chip a highly secure payment method. The magnetic stripe was an excellent tool for decades, but the threats have evolved. Today, scammers can take advantage of card swipes to make duplicate cards faster and easier than ever before.

The financial industry, and businesses as a whole, benefit from fraud-deterring pay technologies, so more parties are turning to EMV to ensure transaction validity, including banking networks. The major institutions want ATMs to process transactions with the chip.

What is EMV Compliance?

Put simply, a business is EMV compliant when its ATMs and point-of-sale systems can process transactions via the EMV chip. Some cardholders still have cards without the EMV chip and continue to use the magnetic stripe, but card companies are working to transition everyone to using the newer and more secure payment technology. ATMs and payment devices that cannot process transactions using the EMV chip are quickly going out of fashion, but more important than that is the fact that EMV chip technology is becoming a requirement.

EMV Compliance is CRITICAL!

As essential players in the financial technology world begin to mandate EMV chip use, there is the real possibility that ATMs and POS systems that can’t accept EMV will lose transaction support from companies like Visa and Mastercard.

It started with the EMV Compliance “Law”. The major credit card companies pointedly requested and strongly encouraged that most businesses move to EMV chip support by October 1, 2015. Before this 2015 deadline, both merchants and card issuers were often held liable for losses due to fraudulent transactions. Today, responsibility for fraud often falls on the party that is least compliant with EMV standards. A complete withdrawal of support for ATMs that do not follow EMV standards and use the chip for transactions could be imminent. As a business owner or ATM owner, it is your responsibility to upgrade your ATM for EMV capability. Edge One can assist you with that! We can also help you comply with the latest pin pad mandates.

Payment Card Industry (PCI) Announced Security Mandates in 2019

PCI’s mandated compliance changes regarding ATMs with PCI PTS v1 pin pads, or older, were due by December 31, 2022. ATM owners were to replace the ATMs or upgrade the EPP by that deadline for security reasons. A second mandate requires all ATMs with PCI pads to have EPP hardware, firmware, and software using TR31 Phase 3 “Key Blocks” by January 2025.

Why You Shouldn’t Ignore the Pin Pad Mandates

We are in a time when fraudsters are looking for opportunities around the clock. Fintech companies will probably take any steps they believe will minimize fraud risk, including disconnecting out-of-compliance ATMs from their networks. It goes without saying that extensive ATM downtime could cause a significant loss for a financial institution.

If you have not upgraded your ATM, take care of this task as soon as possible. Reach out for help if you are unsure about the type of pin pad used in your ATM or if you need answers or guidance about the required changes. The Edge One team is here to assist you with cost-effective solutions.

Note: There have been recent delays in the supply of new pin pads. We recommend handling the pin pad issues sooner rather than later.

Dual Threats

Between EMV compliance and PCI pin pad mandates, many ATM owners have two security-related problems to address, both of which could result in a downed or essentially “bricked” machine. The good news is that we can solve these problems with relative ease as the technology is readily available, for the most part. We can prepare ATMs for the future with fairly simple changes.

Does your ATM allow transactions via the EMV chip? If so, then you are set as far as EMV compliance! Regarding pin pad compliance, you will likely need to know the type of pin pad your ATM features. That’s the first thing to check!

Connect With Us for Help with any ATM Compliance Issues

We can help whether you need an upgrade for EMV chip technology or pin pad compliance. Fill out our contact form and a member of the Edge One team will reach out to you shortly, or call us directly at your convenience:  800-423-EDGE (3343)

ATM Jackpotting – What You Need to Know

ATM jackpotting isn’t new. Back in 2010, a security researcher named Barnaby Jack took to the stage at a Black Hat security conference to demonstrate this ATM exploitation, making two ATMs dispense fake paper currency. It would be 8 years later when the first ATM jackpotting attack would occur in the United States. Now, this form of ATM attack is on the rise. So, what exactly is jackpotting and what can you do to protect your ATM investment?

What is ATM Jackpotting?

With ATM Jackpotting, thieves typically target stand-alone or retail ATMs in locations that help them avoid a bank’s security. They will often dress as a service technician and access the ATM using force or keys that are purchased easily on the internet. Once they have gained access, the criminal can connect to the ATM and install malware that enables theft of the cash reserves. They will often have an accomplice that will visit the ATM once they have left to collect the cash.

Laptop Keyboard with Hacked Key - Protect your ATM from jackpotting with Edge One

How do I protect my ATM from jackpotting?

While cyber criminals continue to look for vulnerabilities, there are several things that an ATM owner can do to help mitigate their risk. These low-cost, simple practices can help avoid being left vulnerable to cyber jackpotting attacks.

Security camera - Secure your ATM

ATM Placement

These thieves are on the lookout for ATMs that allow them to get in and gain access without detection. Unfortunately, many retail establishments will leave their ATM in a dark area in the back of the store or restaurant. It is important to place your ATM in a well-lit area that is easily monitored by staff and security cameras. Be sure to place security cameras with angles that provide a clear view of both the back and the front of the machine.

Software Updates

ATM manufacturers release regular software updates and related modifications that ensure ATMs stay ahead of potential risks and emerging threats. Old, outdated ATM software leaves your machine open to a variety of issues, jackpotting included. It is important that you install software updates as soon as possible after release.

Know your technicians

Familiarize yourself with the company responsible for the maintenance, replenishment and updating of your ATMs. Get to know their vehicles, uniforms, and your assigned technicians. Do not be afraid to ask for identification. Your ATM management company should be forthcoming and communicative so that you can stay informed of any changes in schedule or assignments.

Contact Edge One to Protect Your ATM Assets

The Edge One team can provide you with a free risk assessment to determine any vulnerabilities that may be present. Our team of professionals will provide a plan of action to ensure your ATMs are up to date, safe, and secure. For more information, Contact the team at Edge One at 800-423-3343(EDGE).

Are We Headed Towards a Cashless World?

Cashless society signs

Since PayPal launched in 1999, we have seen a dramatic transformation of the payment landscape. Digital payment technology has continued to advance with bitcoin, mobile wallets, and pay by app options.  Digital payments are being adopted everywhere, from your local grocery store to the corner coffee shop. As of 2019, global digital payment volume reached a staggering $4.1 trillion. It is clear that consumers are growing increasingly comfortable with these technologies.

While the movements to digital payment options was already evident, the pandemic saw a shift in digital over cash usage. Cash is made of a fibrous material, and a notorious germ spreader. Thanks to the fear of Covid-19, cashless innovations have only continued to rise. This has left many speculating that we may see a future free of all forms of cash. While studies are showing that we may be headed towards a “less cash” society, completely cashless is unlikely.

The Problem With Going Cashless

Going Cashless is Discriminatory

During the height of the pandemic, some businesses chose to eliminate the use of cash as payment to help avoid the spread of the Covid-19 virus. This was met with mixed reactions. While some accepted and understood these business’ decisions, others felt this was discriminatory.

In a 2019 report by the FDIC it showed that 5.4 percent (7.1 million) households were unbanked. It also showed that the majority of those unbanked households are homeless, minorities, and low income. A move to cashless would result in this 5.4 percent being excluded from operating in society, making the already vulnerable even more vulnerable.

Checks Cashed Neon Sign - Unbanked households
Image of 100 dollar bill with stickers - online shopping privacy


The problem with digital, is that everything can be tracked. Consumers already must deal with retailers tracking their every move. There is a constant fear of having their data sold, hacked, and even stolen. In recent years, there been a growing awareness of online tracking and a push for digital privacy regulations. There are now protections in place to govern what websites and online retailers do with consumer data. So, what about in-store transactions? Consumers should have the right to privacy when it comes to the purchases they make. Paying with cash allows for purchasing goods and services, while keeping transactions private.

Is Cashless legal?

There are no laws that exist prohibiting businesses from not accepting cash as a form of payment. However, some lawmakers are taking action to keep businesses from discriminating against those who wish to pay with cash. The cities of New York, Philadelphia, and San Francisco, as well as the States of New Jersey, Rhode Island, and Massachusetts have laws in place to protect those unbanked customers who rely on cash. Many more lawmakers are proposing bills that would require businesses to accept cash.


Cashless payments may be convenient for consumers, but they are expensive for businesses. If you are a business owner that accepts cashless payments, you are already familiar with the fees. In 2019, card issuers made $80billion in transaction fees. In addition, online payment services such as Square and PayPal, also take a percentage of sales for the privilege of using their services. For a small business, all these fees add up quickly.

FEES on calculator - Merchant processing fees

Cash is Still King

There is no doubt that we will continue to see growth and advancements in the digital payment landscape. But there are still real needs, and benefits, for paying with cash. Here at Edge One, we are experienced and knowledgeable when it comes to cash handling. We carry a wide range of products designed to keep your cash handling processes efficient, safe, and security. For more information, check out our Cash Handling Products or Contact Us at 800-423-3343(EDGE)

Cash Management for Cannabis

cannabis leaf on a pile of cash - cash management for cannabis

The cannabis market has seen tremendous growth over the last several years. Medical marijuana is now legal in 36 states, with 18 legalizing recreational use. Cannabis sales in the United States is projected to reach $92 billion by the end of 2021. This is an increase of more than 30% over the past year. Experts are projecting that by 2025 the cannabis industry should see upwards of $160 billion. And, with the growing acceptance of the idea of legalizing marijuana, we should see these numbers continue to rise.

Despite a growing acceptance and an increasing number of states allowing some sort of legal sales of cannabis, it is still considered a “schedule 1” substance by the DEA. This means it is still illegal at a federal level. Banks under the FDIC are bound by federal law. Under strict interpretation of this law, banks are unable to offer cannabis business even basic banking services. This includes loans, credit, and even checking accounts. Accepting, transporting, and even storing money earned from cannabis becomes complicated. Until federal laws change, cannabis businesses are in a tough spot when it comes to cash management.

The Cannabis Cash Management Challenge

Without access to services such as online payments and credit card processing, cannabis businesses have no choice but to deal in large amounts of cash. Managing the cash necessary for daily business is not only a challenge, but it can be dangerous. It creates risk factors such as employee theft, accounting errors, and robbery. Cannabis retailers need a safe way to count, transport, and store their cash.

Easy Access to Cash

The cash challenge isn’t just limited to you and your business. It applies to customers as well. Not everyone carries cash in their wallet. Having an on-site ATM allows your customers to easily withdraw cash and purchase the products they need. Easy access to cash can provide revenue for your business through increased sales and ATM surcharges. Edge One has retail ATMs that can provide your customers on-site access to cash.

Cannabis ATM

Safe and Efficient Cash Handling Solutions

When it comes to receiving cash, the risks are many. The money must be counted, moved, and stored. The more cash is handled, the more the risks increase. The use of cash automation equipment can help you reduce these risks while increasing efficiency. Edge One sells an assortment of cash automation products that ease the handling of cash and coin.  With cash automation, you can quickly and accurately count, store, and dispense the cash needed for daily operations. And, by reducing the number of hands touching and counting cash, you reduce the risks of accounting errors and employee theft.

Safe Cash Management for your Business

If you run a cannabis business and are struggling with the management of your cash, we can help. Our cash automation experts can help you determine the solution to fit your needs and budget. We can handle it all, from sales and installation to service and support. To find out more, Contact Us at 800-423-3343(EDGE)

Get Rid of High Credit Card Processing Fees

In today’s world, it is essential for businesses to offer their customers the ability to pay by credit card. But unfortunately, credit card processing comes with fees. For every sale made, Visa, MasterCard, and other credit card platforms take their cut. And these fees are increasing. In the past 10 years, fees collected by Visa and Mastercard have more than doubled. For a small business operating with thin margins, these fees can be taxing. Some businesses have been forced to stop accepting credit cards, while others have tried offsetting these costs by raising prices to recoup these fees. What if you could virtually eliminate these costs? With the cash discount program from Edge One, you can do just that.

Help Your Revenue Grow

Credit card fees may not seem like much at first glance, but they add up. Fortunately, there is a way to reduce credit card processing fees. Business owners can offset credit card processing fees while collecting more sales revenue through a cash discount program. These programs allow businesses to offer incentives to customers who pay with cash rather than using a credit card. Those who choose to pay with card pay a specified amount, with the processing fees built into the cost of the product. By forwarding fees to the customer, you can maintain product pricing.  Businesses participating in the cash discount from Edge One see an average savings of $12k annually in merchant processing fees.


Will cash discounting upset my customer?

Merchants have been reluctant to adopt a cash discount program because they are afraid of upsetting their customers. There is little need to worry.  Your customers are not being penalized for using their cards, but rather rewarded for paying cash. Studies have shown that for most consumers, this is not an issue. In contrast, these studies found that consumers are 11% more likely to switch from their preferred payment method to cash when a cash discount is offered. There are many factors that play into a customer’s choice in payment method. They may not have cash on hand or may prefer to use their credit card to receive associated rewards. When polled, very few consumers cited surcharges as a reason for deviating from credit cards.

Edge One provides detailed signage at the front door, time of purchase, and on the receipt. This assures that the customer is aware of the fee prior to making the purchase, giving them time to decide whether to pay with cash or with card. Our customized terminals automatically add the additional percentage in, so there is no extra work or math for your employees.  It’s that easy.

Find out more about Edge One’s Cash Discount Program

We can provide you with a free analysis that shows your current program and how it stacks up against the Cash Discount Program, revealing your savings potential. Our program is risk free. If you decide this isn’t for you, you can return to your original program. Contact Us at 800-423-3343(EDGE) and the team at Edge One will help you choose the program that is best for your business.